Overall Responsibility: To carry out a range of reception and administrative duties in relation to the day-to-day operations of Braselton Urgent Care’s front desk/reception area.
Industry Experience:
Ability to work accurately and efficiently
Must have basic computer knowledge
Basic medical terminology fluency
Excellent telephone skills and office etiquette
Thorough knowledge of patient billing procedures during check-in/check-out
Ability to work well under pressure
Warm, outgoing personality
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Previous experience (1-2 years) in medical practice required
Specific Duties:
Assist patients in accurately completing “New Patient Registration Forms” and documents.
Advise patients of relevant charges for services, accept payment and issue receipt for same.
Answer telephones and use telephone etiquette while speaking to patients.
Respond to all queries and requests for assistance from patients and other visitors to the facility.
Appropriately monitor emails used by front desk staff and respond in a polite and helpful manner.
Determine the financial status of patients and their insurance eligibility for services.
Ensuring the Experity Health patient queues are managed appropriately and monitor the flow of patients to and from various queues.
Assist in faxing and retrieving medical record requests by various labs, specialist providers, insurances and attorneys.
Appropriately assist patients with lab result requests (i.e. Blood work, COVID-19).
Maintain stock of toiletries used in patient bathrooms and reception area.
Maintain forms and office supplies required for front desk operations.
Keep reception area clean and tidy – morning, midday, and night.
Respect and maintain the privacy and dignity of patients; always assure patient confidentiality.
Participate in staff and educational meetings.
Stand and greet patients politely when they enter the facility.
Secure the building at the close of each working day according to protocols and lock front entrances.
