Job Description

Overall Responsibility: To carry out a range of reception and administrative duties in relation to the day-to-day operations of Braselton Urgent Care’s front desk/reception area.

Industry Experience:

• Ability to work accurately and efficiently
• Must have basic computer knowledge
• Basic medical terminology fluency
• Excellent telephone skills and office etiquette
• Thorough knowledge of patient billing procedures during check-in/check-out
• Ability to work well under pressure
• Warm, outgoing personality
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Previous experience (1-2 years) in medical practice required

Specific Duties:

• Assist patients in accurately completing “New Patient Registration Forms” and documents.
• Advise patients of relevant charges for services, accept payment and issue receipt for same.
• Answer telephones and use telephone etiquette while speaking to patients.
• Respond to all queries and requests for assistance from patients and other visitors to the facility.
• Appropriately monitor emails used by front desk staff and respond in a polite and helpful manner.
• Determine the financial status of patients and their insurance eligibility for services.
• Ensuring the Experity Health patient queues are managed appropriately and monitor the flow of patients to and from various queues.
• Assist in faxing and retrieving medical record requests by various labs, specialist providers, insurances and attorneys.
• Appropriately assist patients with lab result requests (i.e. Blood work, COVID-19).
• Maintain stock of toiletries used in patient bathrooms and reception area.
• Maintain forms and office supplies required for front desk operations.
• Keep reception area clean and tidy – morning, midday, and night.
• Respect and maintain the privacy and dignity of patients; always assure patient confidentiality.
• Participate in staff and educational meetings.
• Stand and greet patients politely when they enter the facility.
• Secure the building at the close of each working day according to protocols and lock front entrances.

Education Requirement

• High school diploma or equivalent