Front Desk - Receptionist

Job Description

Overall Responsibility: To carry out a range of reception and administrative duties in relation to the day-to-day operations of Braselton Urgent Care’s front desk/reception area.

Industry Experience:

  • Ability to work accurately and efficiently
  • Must have basic computer knowledge
  • Basic medical terminology fluency
  • Excellent telephone skills and office etiquette
  • Thorough knowledge of patient billing procedures during check-in/check-out
  • Ability to work well under pressure
  • Warm, outgoing personality
  • Ability to interact effectively and in a supportive manner with persons of all backgrounds
  • Previous experience (1-2 years) in medical practice required

Specific Duties:

  • Assist patients in accurately completing “New Patient Registration Forms” and documents.
  • Advise patients of relevant charges for services, accept payment and issue receipt for same.
  • Answer telephones and use telephone etiquette while speaking to patients.
  • Respond to all queries and requests for assistance from patients and other visitors to the facility.
  • Appropriately monitor emails used by front desk staff and respond in a polite and helpful manner.
  • Determine the financial status of patients and their insurance eligibility for services.
  • Ensuring the Experity Health patient queues are managed appropriately and monitor the flow of patients to and from various queues.
  • Assist in faxing and retrieving medical record requests by various labs, specialist providers, insurances and attorneys.
  • Appropriately assist patients with lab result requests (i.e. Blood work, COVID-19).
  • Maintain stock of toiletries used in patient bathrooms and reception area.
  • Maintain forms and office supplies required for front desk operations.
  • Keep reception area clean and tidy – morning, midday, and night.
  • Respect and maintain the privacy and dignity of patients; always assure patient confidentiality.
  • Participate in staff and educational meetings.
  • Stand and greet patients politely when they enter the facility.
  • Secure the building at the close of each working day according to protocols and lock front entrances.

Education Requirement

  • High school diploma or equivalent